Job Actions

Job Information

Field Service Engineer - West
ATHENS GA 30612
Category: Aerospace, Construction
  • Your pay will be discussed at your interview

Job code: lhw-e0-90672459

Company Profile

United Technologies Corporation

Contact Company


Local Information

Laugh while you Look

Sponsored Ads

Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Field Service Engineer - West
**Job ID:** 65792BR


**City:** Athens


**State:** Georgia


**Country:** United States


**Category:** Aftermarket & Sales


**Job Type:** Full Time


**Description:**


UTC Climate, Controls & Security is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings. UTC Climate, Controls & Security is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.


Carrier is the world's leader in high-technology heating, air-conditioning and refrigeration solutions. Carrier is a part of UTC Climate, Controls & Security, a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.


Transicold helps improve the transport and shipping of temperature-controlled cargoes with a complete line of equipment and services for refrigerated transport and cold chain visibility. For more than 40 years, Carrier Transicold has been an industry leader, providing customers around the world with the most advanced, energy efficient and environmentally sustainable container refrigeration systems and generator sets, direct-drive and diesel truck units and trailer refrigeration systems.


**RESPONSIBILITIES:**


As a member of the North America Field Service Engineering team, this Field Service Engineer (FSE) will integrate with Carrier Transicold and dealer sales teams to strengthen relationships with end-user customers by supporting fleet technical needs associated with new unit sales and existing installs. The FSE will lead and facilitate product and application technical support, training and service solutions across a multi-state territory, and will serve as voice of the customer to ensure engineering and quality resources act to address customer requests and issues.


+ Present product technical features/benefits to existing and potential customers

+ Train dealer and end-user customer operators and technical resources on product operation and service procedures

+ Provide Voice of Customer (VOC) input to marketing, product engineering, and manufacturing on product performance, customer usage, and desired features

+ Demonstrate professional customer service skills to improve customer satisfaction and loyalty, and to provide timely resolution to product and application issues

+ Provide field reports with detailed information and inspection results to assist engineering, manufacturing and quality teams with corrective action efforts

+ Ensure the dealer service network follows company policy and procedures when performing service and warranty repairs


This position will be based out of a home office, supporting the western region.


**Qualification:**


+ Technical knowledge of transport refrigeration systems and application practices

+ Experience with service shop procedures

+ Demonstrated management/leadership competency

+ Conflict resolution experienceStrong presentation skills

+ Highly adaptable to changing requirements


**Education:**


+ Bachelor's degree with 5 years of experience, or equivalent experience in the transport refrigeration industry


United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.


**Qualification:**


+ Technical knowledge of transport refrigeration systems and application practices

+ Experience with service shop procedures

+ Demonstrated management/leadership competency

+ Conflict resolution experienceStrong presentation skills

+ Highly adaptable to changing requirements



United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

More Information »