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Customer Service Representative
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90664236

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Rose International INC

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Customer Service Representative
Position Title: Customer Service Representative

Position Number: 287513

Location: Duluth, GA

Desired Skill Set:

Typing, Customer Service, Call Center

Position Description:

**C2C and STEM-OPT are not available**

**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**

Title: Customer Service Rep I

Duration: 6 months+

Location: Duluth, GA

The start date for this class is June 25 (no exceptions).

Manager will hire from the resume!!

2+ Years of Experience Required;

Assignment May Extend,

Basic Qualifications:


o Two (2) years of customer service experience preferred


o High School diploma or equivalent.

Places outbound calls (regarding account status, complaints, etc.) and handles incoming calls (inquiries, complaints, etc.) and directs calls for further problem resolution, if necessary.

Additional Job Details:

High School Diploma/GED Required; 2+ Years of Experience Strongly Preferred

Increase customer satisfaction and retention by providing members, customers, patients, and providers with accurate, consistent, timely, and meaningful information. Build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines.

Essential Functions:

o Be available to handle member inquiries. Represent Health Plan by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues.

o Respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history, and medical services.

o Initiate contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.

o Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.

o Document according to procedure. Assist department in reaching call handling goals, first contact resolution goals, complaint resolution compliance, member retention and making return contact as warranted.

o Complete required training (including, but not limited to, annual certifications) and understand how to use tools available to recall necessary information.

o Effectively diffuse anger, tension, and hostility, within regulatory guidelines, of members expressing concerns about Client.

o Maintain awareness of the way performance and actions affect members and Client financial stewardship.

o Be open and receptive to feedback, and change behavior to improve performance.

Basic Qualifications/Experience:

o Two (2) years of customer service experience preferred


o High School diploma or equivalent.

Additional Requirements:

o Minimum typing speed = 30wpm at 5% Accuracy.

o Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

o Ability to thoroughly understand a large, complex organization and its functional policies, processes, and customers.

o Excellent written and verbal skills.

o Ability to effectively interact and negotiate with diverse work units at all organizational levels. Demonstrate analytical and problemsolving skills.

o Basic knowledge of mainframe and personal computers required.

o Demonstrate strong reading comprehension and writing skills to analyze and document interaction.

o Follow established procedures to meet customer/member needs.

o Demonstrates primary commitment to customer/member needs (before other requirements), intervening and taking immediate action as appropriate.

o Ability to read and respond clearly and succinctly.

o Ability to think critically.

o Excellent written and verbal skills.

o Demonstrate analytical and problem-solving skills.

o Ability to understand, interpret, act on, and direct own work based on analysis of a variety of statistical measurements of individual and contact center performance.

Soft Skills:

o Candidates must demonstrate a professional demeanor, including using proper grammar and enunciation.

Preferred Qualifications:

o Call center experience preferred. Health insurance experience preferred.

o Local candidates preferred, within 10 miles.

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify).
(Posting required by OCGA 13/10-91.)

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